Items can be returned within 30 days of purchase, provided they are in their original condition, unused, and in the original packaging. For hygienic reasons, certain products, such as personal care items, may be non-returnable. Please check product descriptions for specifics.
To initiate a return, please contact our customer service team at info@kdsstores.com with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
If you need to exchange a defective or damaged item, please contact us within 30 days of receiving your order. We will provide instructions for the exchange process.
Customers are responsible for paying the shipping costs associated with returning items unless the return is due to an error on our part (e.g., wrong item shipped, defective product).